12 2-26. In the communication process, listening is a critical skill and can be improved by developing which, if any, of the following attitudes and behaviors? 1. Anticipating what the patient will say 2. Minimizing distractions 3. Taking notes 4. None of the above 2-27. The purpose of therapeutic communication includes all of the following EXCEPT 1. assessing behavior and modifying if appropriate 2. educating a patient regarding health and health care 3. providing information on how to get to the appropriate clinic for treatment 4. obtaining information to determine a patient’s illness TO ANSWER QUESTIONS 2-28 THROUGH 2-31, SELECT FROM THE LIST ABOVE THE TERM THAT MOST APTLY APPLIES TO THE REQUIREMENT PRESENTED. 2-28. Developing a patient’s history of a complaint. 1. A 2. B 2-29. Explaining the necessities and methods of personal hygiene to the parent of a young patient. 1. A 2. B 2-30. Providing self-care instructions to a patient released to convalescent leave. 1. A 2. B 2-31. Directing the patient to the pharmacy to fill a prescription. 1. A 2. B 2-32. Which of the following are goals of patient health education? 1. Promoting patient self-care 2. Promoting behavior modification 3. Influencing a patient’s attitude toward health and disease 4. All the above 2-33. Patient education is the responsibility of 1. the members of the command education and training department 2. only the physician and nurses for the patient 3. all members of the healthcare team 4. the outpatient staff and clinic supervisor only TO ANSWER QUESTIONS 2-34 THROUGH 2-38, SELECT FROM THE ABOVE LIST THE TYPE(S) OF OBSERVATION(S) THAT MOST ACCURATELY APPLY(S) TO THE SCENARIO DESCRIBED IN THE QUESTION. A. Contact point communication B. Therapeutic communication Kind(s) of observation(s) A. Subjective only B. Objective only C. Both subjective and objective