11 TO ANSWER QUESTIONS 2-19 THROUGH 2-21, SELECT FROM THE ABOVE LIST THE STATEMENT THAT MOST ACCURATELY DESCRIBES THE TERMS GIVEN IN THE QUESTION. NOT ALL STATEMENTS WILL BE USED. 2-19. Interpersonal relations. 1. A 2. B 3. C 4. D 2-20. Culture. 1. A 2. B 3. C 4. D 2-21. Race. 1. A 2. B 3. C 4. D 2-22. A patient who is a professed atheist is placed on the Very Serious List (VSL) with a poor prognosis for recovery. All of the following actions by the staff are considered appropriate and ethical EXCEPT 1. informing the rest of the staff of the patient’s nonreligious beliefs 2. informing the rest of the staff of the patient’s condition 3. informing pastoral services (chaplain) of the patient’s condition and nonreligious beliefs 4. attempting to convince the patient to accept a religious belief 2-23. The communication process takes place only through the written or spoken word. 1. True 2. False 2-24. Communication barriers inhibit the flow of information and may consist of which of the following factors? 1. Decreased auditory acuity 2. Age 3. Education 4. All the above 2-25. The most common cause of ineffective communication and the most difficult obstacle to identify is which of the following barriers? 1. Psychological 2. Physical 3. Psychosocial 4. Spiritual or religious A. Learned and shared behavior patterns and standards. B. How one responds to and regards others. C. Inherited characteristics. D. Belief system.