to voice and document how they are treated and are able to report any unsatisfactory or satisfactory complaints or compliments concerning the treatment they have received.
In all Navy dental clinics, a patient contact representative is appointed in writing by the commanding officer. This person's picture is posted in the front desk or reception area and should be visible for all patients to see. All patient complaints or compliments are channeled through the patient contact representative and then up the chain of command for action. Validated patient compliments and complaints are incorporated into the command's annual assessment for the Quality Assurance (QA) Program. Follow BUMEDINST 6010.13 and your clinic's instruction for follow-up actions and reporting instructions.
Post the Patients' Bill of Rights and Responsibilities next to the Patient Contact Repre- sentative's picture in the reception area. Figure 2-5 illustrates the Patients' Bill of Rights and responsibilities.
Patient survey forms should also be located at the front desk area. These forms are originated at each clinic and ask the patients different questions regarding their visit. These forms will also ask for any suggestions that might improve the services provided. Completed forms are turned into the front desk personnel or may be placed in a suggestion box located in the reception area. Surveys are compiled and submitted with the command's annual assessment of the QA Program per BUMEDINST 6010.13.
An essential part of the receptionist or clerical duties of a dental assistant is preparing and maintaining the dental record jacket and associated forms. Please note that the old Dental Treatment Record (NAVMED 6150/10-19) is being replaced by the new dental record jacket (NAVMED 6150/21-30). Instructions for completing the NAVMED 6150/21-30 can be found in the Dental Treatment Record Manual dated December 1997. This manual will eventually be incorporated into MANMED, Chapter 6.
A Dental Record Jacket, (NAVMED 6150/21-30) should be established for every individual receiving dental care in a Navy DTF, except when dental care is limited to participation in a group preventive dentistry program. Dental records prepared for eligible beneficiaries should be placed in the custody of the DTF responsible for the individual's dental treatment. The following procedures for establishing dental records apply to all eligible beneficiaries receiving outpatient dental care. Figure 2-6 is a sample of the front cover of a dental record jacket (NAVMED 6150/21-30). Refer to figure 2-6 for guidance for preparing dental records using the specific instructions discussed next. Use an indelible, black, felt-tip pen, black ink, or pencil, as indicated to record all patient identifying data sections.
The second to the last digit of the SSN is preprinted on the dental record jacket. The preprinted digit also matches the last digit of the form number (e.g., the preprinted digit on NAVMED 6150/26 is a 6). The color of the treatment record jacket corresponds to the preprinted digit as follows:
|Preprinted Digit||Jacket Color|
Select a prenumbered NAVMED 6150/21-30 jacket matching the second to last number of the 2-9